Assisted Living FacilityNursing HomeRetirement Community
Located in Newberg, Oregon, Arbor Oaks Terrace Memory Care Residence provides residents with assisted living and memory care services. The facility is a member of the Frontier Senior Living family of senior living communities, comprised of 100-plus properties spread across more than 15 states, and utilizes Frontier’s industry-leading Spark™ Lifestyle Program to administer quality memory care to those residents diagnosed with Alzheimer’s and other forms of dementia. Amenities include chef-inspired cuisine, medication management, 24/7 emergency response, daily activities, and much more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.