Lochhaven Assisted Living is a great intermediate step for seniors that allows them to maintain their independence, knowing help is available if needed. The building is secure and staffed at all times, and an emergency response system is in place for added peace of mind. Utilities including electric, gas, trash, water, sewer, phone, cable and internet are included. The facility offers affordable rates and is certified to take Medicaid Waiver.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.