Assisted Living FacilityAdult Day CareMental Health Service
Kemper House, located in Highland Heights, Ohio, is a family owned and operated, licensed Residential Care Facility specializing in caring for individuals living with Alzheimer's disease and related dementias. We offer long-term care, short-term respite, and adult day services in a secure, memory care environment. Residents enjoy private or semi-private suites with full baths and 24-hour personalized care. Engaging activities support active and passive participation. Home style, healthy, special diets and minimally processed meals are served in a dining room setting with assistance if needed. All levels of care offered, up to and including, end of life and hospice care. Kemper House also provides dementia education for loved ones.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.