Built in 2015, Highland Pointe Health & Rehab Center is a 96-bed state-of-the-art long-term skilled nursing care facility and nursing home in Highland Heights, Ohio, close to area hospitals and highways. The senior rehabilitation facility in Highland Heights offers compassionate senior skilled nursing care services paired with meaningful and fun social activities.
The community specializes in long-term skilled nursing care as well as senior rehabilitation services following a prolonged hospital stay or illness. What sets the senior care services apart is the healing approach to help you or your loved one reach their highest point of emotional and physical wellness. The amenities at the facility include private suites with in-suite baths o
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.