Looking for a nursing home facility east of Cleveland? The Willows Health & Rehab Center is located in Euclid, Ohio among parks, beaches and an active senior center.
The Willows offers quality senior nursing and health care with a patient-focused team approach. The services include skilled nursing care, physical therapy for seniors, speech and occupational therapies, wound care, medication management, and respite care. The interdisciplinary team of caring professionals works together on a daily basis to meet the goals of the patients and their families. This skilled nursing facility focuses on wellness, including socialization and spiritual needs.
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Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.