Billow Funeral Homes & Crematory's Fairlawn Chapel is a family-owned funeral home and on-site crematory serving Fairlawn, West Akron, and Copley, Ohio. Founded 1875 by Captain George Billow as The Billow Undertaking Company, Billow is the oldest firm still operating in Summit County, now in its sixth generation. The Fairlawn Cremation Chapel was greater Akron's first funeral home crematory, opened 1984, offering traditional and direct cremation. Billow is accredited by the Green Burial Council, a rare distinction shared only with sister firm Bissler & Sons, and assists veterans with VA benefits filing and military honors. Families are supported after the service through Billow's aftercare programs, Everything After and Brighter Mornings.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.