IMPACT Community Action is one of 48 Community Action Agencies in Ohio and more than 1,100 nationally that is on the front line in the War on Poverty.
IMPACT’s programs and services have evolved with the times, however the agency’s core philosophy toward addressing poverty conditions in our community remains unchanged. Despite the common the perception that “anti-poverty” agencies merely give handouts and reinforce the entitlement mentality, IMPACT focuses its efforts and resources to move people from crisis to stability, from stability to empowerment, and from empowerment to self-sufficiency.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.