Ronald McDonald House® is an independent, nonprofit 501(C)(3) organization that cares for families when they have children who are ill or injured. Through a global network of 250 independently operated Chapters in more than 60 countries and regions, we surround families with the resources, services and support they need, removing barriers so they can be at the heart of their child’s care and ensure the best possible health outcomes.
Ronald McDonald House Southwest Ohio supports a 177-bedroom House in Cincinnati, a 42-bedroom House in Dayton and a Family Room in Miami Valley Hospital. Last year, the Chapter provided more than 60,000 nights of care to families from around the world.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.