Brand Certified
The Pines at Utica Center for Nursing and Rehabilitation
4.5(147 reviews)
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
Business Details
1800 Butterfield Avenue, Utica, NY
13501, United States
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
(315) 797-3570
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
https://pinesutica.com/
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
About
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
Assisted Living Facility
We at The Pines at Utica Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
The Pines at Utica Center for Nursing and Rehabilitation
1800 Butterfield Avenue, Utica, NY
13501, United States
Hours
Certified by The Pines at Utica Center for Nursing and Rehabilitation • Jul 05, 2026
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.5
147 reviews
5 stars
112
4 stars
20
3 stars
3
2 stars0
1 star
12
- TCTRACY Coleman4 days ago5.0So far it has been an nice place the staff have been nice. My fiancee hasn't been there very long.
- CSChristina SanFilippoMay 29, 20265.0It was great to see my old friend Linda I’m gonna go back again and again. The only thing is they don’t check in the person quick enough when they when the patient says something is wrong.
- DMDawn MccarthyMar 3, 20265.0My mother has been here since October and all I can say is Thank you to all of the amazing staff and care givers. The floor is always clean, the residents are clean and happy . There's always something for them to be active in. I just love this facility, and the STAFF WOW, they are so friendly and caring , Huge SHOUT OUT TO THEM ALL, and we adore Bobby, he always brings a smile to our face ! If your hesitate, dont be ,my family and I can sleep at night knowing mom is in a safe and caring environment 💓
- PPPaulaMarieNov 21, 20221.0My sister was transferred here from hospital for rehab. From day 1 there were issues. Urine soaked clothes left in the bottom of her closet as nothing was labeled yet. They stayed there for quite a while. Rehabilitation, very basic. My main issue. We were there every night. I've worked in nursing facilities for years. I ended up sick and husband didn't visit for 2 days as I had surgery coming up. My daughter in law who is out of state called every night. For 2 nights her calls were transferred to her room with no answer. So we decided we better check on her. As we were driving received a phone call from the hospital. Apparently my sister was transferred to the ER 2 days ago! Two! No one called me. Get to the hospital and find out she is in ICU. I get at her bedside and I'm crying and apologizing for not being there. She had a breathing tube but couldn't speak or make eye contact. I stepped out of the room and lights and alarms are going off. Someone was coding. I realized who it was for as they all ran past me to get into her room. She coded. I saw my sister for about 5 minutes before she coded. She was the last of my family. I would not trust any nursing home. There may be a few good reviews. But if you've worked in one you notice what is or isn't done. Shame on the staff for not calling me.
- MCMichael CalcagninoFeb 6, 20205.0My father has been at the Pines for approximately 10 months. Anytime you have to have a loved one live in a nursing facility you always worry. The Pines, I have no worries. The staff is second to none. And I mean all the staff. Forgive me, I can not mentions everyone’s name. Ross is amazing any issue is immediately taken care of and I mean any. If it’s please go check my dads cell phone ringer the staff on the 2 and 3rd floor always was accommodating in any way. Steve S is absolutely amazing. Joelle has made every financial process a breeze. The whole rehabilitation team... thank you The Best.... The men and women on every floor thank you. That’s all I can say, you guys make this so easy knowing my dad is cared for. All in all I highly recommend this facility. Everyone from the receptionist to the Laundry Manager and staff has helped me. Thanks Guys, Michael R Calcagnino
Frequently Asked Questions About The Pines at Utica Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does The Pines at Utica Center for Nursing and Rehabilitation offer?
The Pines at Utica provides post-acute rehabilitation and long-term care services, including physical, speech, and occupational therapy, heart failure and cardiac recovery, pulmonary disease management, stroke rehab, orthopedic care, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What are the visiting hours at The Pines at Utica Center for Nursing and Rehabilitation?
Visiting hours are generally suggested from 8 am to 8 pm, but the center has no restrictive visiting hours like hospitals and welcomes all visitors.
Can family pets visit The Pines at Utica Center for Nursing and Rehabilitation?
Yes, most family pets including dogs and cats are welcome; vaccination records may be requested and some breed restrictions apply.
What should guests expect regarding meals at the center?
Guests receive a daily menu based on individual diets and preferences, with an “always available menu” for alternatives. Dietary aides assist with healthy selections, and dining in common areas is encouraged for social benefits.
How soon does therapy or rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and can be offered up to seven days a week based on individual care plans.
What is the address and main contact number for The Pines at Utica Center for Nursing and Rehabilitation?
The center is located at 1800 Butterfield Avenue, Utica, NY 13501. The main phone number is +1 315-797-3570.
How can visitors use nearby services when visiting The Pines at Utica?
Visitors can utilize nearby places such as the United States Postal Service for mailing needs, Walgreens pharmacy for convenience shopping or prescriptions, and local dining options like Arby's or McDonald's for meals before or after visiting.
Are there recreational or cultural attractions near The Pines at Utica for visitors to enjoy?
Yes, visitors might enjoy the Utica Children's Museum for family-friendly activities or visit AMF Pin-O-Rama Lanes for bowling entertainment before or after their visit.
What automotive or convenience services are available near The Pines at Utica?
Nearby services include Minit Car Wash and Tallman’s Tire & Auto Repair for vehicle care, as well as Fastrac and Cumberland Farms for convenience store and gas station needs.
How is The Pines at Utica Center for Nursing and Rehabilitation staffed to ensure quality care?
The center is staffed with licensed nurses, therapists, physicians, nurse practitioners, and on-call care staff providing 24/7 care and remote patient monitoring to ensure consistent, high-quality care.
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