When in Rome, act like a VIP. Boasting state-of-the-art healthcare services and a genuinely familial atmosphere, this fully remodeled and updated facility gives Rome, New York bragging rights.
Every guest is treated like royalty. All of the 160 available beds are fit for the most important people in your life. Any request for Concierge Service is answered. Rome is the one where you are the only.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.