St. Ann’s Community is Rochester’s leading senior housing and health services provider, with a tradition of quality care for older adults that began over 150 years ago.
We were founded by the Sisters of St. Joseph in 1873 as a ministry of service. Today we provide a complete continuum of care for seniors, offering everything from independent living to 24-hour skilled nursing.
St. Ann’s Community is one of Rochester’s largest private employers, with approximately 1,200 employees who are caring for the most important people on earth. Our philosophy of Person-Centered Care means that each member of our community experiences life fully in a place filled with warmth, compassion and love.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.