Glenmere is licensed and regulated as an Assisted Living Residence by the New York State Department of Health, so you can be assured of the highest standards of care and service available. And unlike most providers, Glenmere offers a complete range of New York State-licensed assisted-living services: Assisted Living, Enhanced Assisted Living, Memory Care Assisted Living and Short-Term Respite Care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.