The Chelsea at New City, located in Rockland County near Route 304 and the Palisades Parkway, offers Assisted Living, Memory Care, and Respite Care. Residents benefit from comfortable apartments, chef-prepared meals, housekeeping, and a vibrant lifestyle calendar. Peace of mind is ensured with a full-time Registered Nurse, 24-hour emergency support, and on-site therapy. Amenities like a movie theater, tavern, salon, and courtyard foster an engaging and connected environment for seniors and their families, combining compassionate care with comfort and meaningful activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.