Long Island City YMCA

Reviews

• SM

  Sumit Majumder

  1 day ago
  5.0
  very nice gym. I cant remember the worker's name. nowong or nwang. very nice guy helped me with the machines.
• NM

  Nydia Martinez

  Oct 6, 2026
  1.0
  I signed up last Friday because I am recovering from an ACL surgery and swimming is one of the few activities I can do right now. The guy at the front desk didn’t care to show me the place when I signed up so I went around by myself. Today, I called to ask about the swimming open lane for adults and the only thing the lady said to me was: come and bring a cap, and slippers. When I came, I saw that no one is allowed without a towel so I asked the reception and the answer was: you need a family membership to get a towel. Otherwise you can’t go in. Information that was not shared when signing up or when I called. I tried to pay the extra $55 just to get the towel but then I needed to have the id of the second adult - of course I didn’t have it. They didn’t even try to help me at all. Worst customer service ever! I paid the month so I’m stuck for now 😒
• TY

  Tianyu You

  Sep 28, 2026
  2.0
  Disappointed that there are too many days that this branch is closed every month. There is "employee appreciation" day. There is "weather day". Some other GYMs are 24/7 while this gym feels like on a part time and half-hearted basis. Does management realize that every employees "appreciation" day is a members "depreciation" day? Members paid for that day but were denied with services, right? I am not against employees appreciation day, but can we members get a discount for that day off at least? Shouldn't YMCA also show some appreciation to its paying customers?
• TH

  Tiara H

  Sep 23, 2026
  4.0
  Nice facility, we threw my niece a surprise party here. The pool was clean and the space for the room was nice. Only downside is we were scheduled for a 3 pm set up but a karate class was still occurring. Staff were nice and helpful.
• SG

  Samantha Granda

  Sep 9, 2026
  2.0
  Disappointing Experience With the Swim Program. I’m disappointed with our experience with the swim program at the Long Island City YMCA, and I strongly encourage parents of young children to observe their children’s lessons closely. My 4-year-old twins were enrolled in a Stage 1 swim class. Throughout much of the session, one swimmer required a significant amount of the instructor’s hands-on attention and supervision. I personally observed situations where, if not closely supervised or redirected, the child would run around the pool deck, which was understandably a serious safety concern around a swimming pool. I want to be very clear: I do not blame the child or the instructor. The instructor was responsible for keeping everyone safe. My concern is with how the YMCA managed a situation that was affecting the rest of the class. After I raised my concerns, Aquatics Director William Tsuda confirmed that this swimmer required additional support to maintain a safe environment and that, as a result, the instructor had to divide her attention differently than she normally would. He also explained that he had spoken with the swimmer’s parent on several occasions about the option of attending a weekend Parent/Child class, but they declined. During the final class, the swimmer’s parent entered the pool to provide additional support. With another adult assisting, the difference was striking: the instructor was able to work much more directly and consistently with my twins and the rest of the group, and I observed noticeably more hands-on instruction and corrections. Seeing that difference was what ultimately prompted me to contact the YMCA. Both of my children were ultimately recommended to repeat Stage 1. I made it clear that I was not asking for them to advance before they were ready. My concern was that we were being asked to pay for another full session after spending much of the previous one in a class where the instructor’s attention had necessarily been divided by another swimmer’s significant safety and support needs. I asked the YMCA to consider complimentary make-up classes or another reasonable solution so my children could have an opportunity to make up some of the instructional time I felt they had missed. The YMCA declined to provide additional complimentary instruction, a repeat session, or a program credit. Every child deserves the opportunity to learn to swim safely, including children who need additional support. But families paying for group swim instruction should also reasonably expect their children to receive meaningful instruction. My advice to other parents considering swim lessons here: watch the classes. Pay attention to how much actual instruction your child is receiving, not simply how much time they spend in the pool. I understand that attention will never be perfectly equal in a group class. But there is a difference between normal variations in a group setting and an ongoing safety situation requiring an instructor to divide her attention differently than she normally would. The level of additional support needed was significant enough that, by the final class, the swimmer’s parent was assisting in the water—something the Aquatics Director explained is not typical in regular non-parent classes, but that the YMCA may allow as an exception when necessary for safety and to help the instructor continue providing appropriate instruction to the rest of the class. Management was aware of these circumstances, yet when I raised concerns about their impact on my children’s instruction and requested complimentary make-up classes or another reasonable solution, no additional instructional opportunity or credit was provided.

Frequently Asked Questions About Long Island City YMCA