Loughshore is a provision for people aged 18 years and over with complex needs including autism, learning disabilities and behaviours that challenge. This robust and specifically designed service at Loughshore brings together the best qualities of a local service with the support and expertise of a well-respected service provider. Loughshore has an experienced and trained staff team that is managed by a dedicated full time manager and deputy managers. The staff team have significant expertise in supporting people with autism and are supported by a dedicated positive behaviour support specialist, as well as our specialist autism leads.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.