Brand Certified
TheKey by Home Care Assistance
4.3(15 reviews)
Certified by TheKey by Home Care Assistance • Sep 20, 2026
Business Details
250 Fulton Ave, Hempstead, NY
11550, United States
Certified by TheKey by Home Care Assistance • Sep 20, 2026
(516) 277-6974
Certified by TheKey by Home Care Assistance • Sep 20, 2026
https://thekey.com/locations/new-york/nassau-county?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey by Home Care Assistance • Sep 20, 2026
About
Certified by TheKey by Home Care Assistance • Sep 20, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Location
Certified by TheKey by Home Care Assistance • Sep 20, 2026
Hours
Certified by TheKey by Home Care Assistance • Sep 20, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.3
15 reviews
5 stars
12
4 stars0
3 stars0
2 stars
1
1 star
2
- MAMaria AJul 1, 20262.0Fired them after four days. Day 1: Their RN came in to 'evaluate' my father at the assisted living. Billed two hours ($150) but for a good part of the time he was still in his room with the care givers from the assisted living getting him up from bed etc or eating breakfast in the dining room. She was observed by us on his room camera later giving out a uniform to the care giver assigned that day. Made us wonder when was this aide hired? Day 2 & 3: Caregiver late 15-20 minutes each day. Needed constant direction from inhouse staff. Spent a good deal of time looking at her phone with a Bluetooth in her ear. Not even looking in my father's direction. Day 4: The one bright spot. This aide had skills. Day 5: Aide was a 'no show'. Called The Key twice and left a voicemail alerting them to this. Received a call 2 HOURS after my second call and the person on the line told me she had no idea why the aide didn't show up. Huh? Wouldn't you find out first before calling? Not worth the $40/hr they bill you.
- JDJennifer DevineFeb 21, 20255.0Long Island team rocks. Thank you for always being there!
- MGMichael GlasserJan 10, 20255.0My experience with TheKey by Home Care Assistance has been truly amazing. They are always readily available to answer any questions. Their experience and guidance has been a blessing. The peace of mind knowing I am in capable hands, is beyond words. I highly recommend TheKey by Home Care Assistance to anyone seeking top-notch home care services. They truly go above and beyond!
- SAshazeema AliSep 29, 20211.0Don't waste your time. They pay biweekly and during orientation Doris don't give you a definite answer. Everything is I don't know or maybe. Very rude as well, I'm glad I see that they don't care about there care givers. There are better companies out there willing and experienced in doing a good job at presentation when it comes to care giver joining there company. I was on zoom and even my parents heard how rude Doris was speaking to me then she said said " I'm being unfair to everyone else to ask personal questions" nothing about my questions was personal. Those questions I asked was 1. Do you pay weekly? 2. Do you have 7 day live in case? 3 what are some benefits your company offers? Nobody will join a company if you don't know how to sell your presentation during orientation and for god sake get some body that knows and has answers to people's questions.
- KKKrysten KleinAug 21, 20205.0I cannot say enough good things about my dad’s home health care aid, Dupe Eke from Home Care Assistance. She is as so caring, cared for my dad as if it were her own family. My dad adored Dupe. She anticipated his every need, made him smile and helped him with his PT and OT. She was terrific! I highly recommend HCA of New York and if possible, request Dupe! We tried several other home aids and services but none compared to Dupe and HCA. We were assigned a case Superviser, Carmella, who really took the time to make sure my dads needs were met. Thank you Dupe and Carmella.
Frequently Asked Questions About TheKey by Home Care Assistance
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What is home care and what services does TheKey by Home Care Assistance provide?
Home care is supportive service by professional caregivers at home offering tasks like errands, meal prep, personal care, fall prevention, and cognitive activities for peace of mind and companionship.
How can I find the best caregiver for my loved one through TheKey?
TheKey matches you with experienced, trained, reliable caregivers who fit your loved one's care needs and personality, also providing backup caregivers if needed.
What are the costs associated with home care at TheKey?
Home care is typically billed hourly and costs vary by care hours and region. Most families pay out-of-pocket or via long-term care insurance.
How does TheKey protect clients and caregivers from COVID-19?
TheKey follows CDC and local safety protocols, provides appropriate PPE, and most caregivers and staff are fully vaccinated against COVID-19.
Is it better to use a home care agency like TheKey or hire a private caregiver?
Using TheKey ensures safety, insurance coverage, caregiver vetting, scheduling, billing, and backup caregivers, unlike private hires where these responsibilities fall on you.
Does long-term care insurance cover TheKey's home care services?
Coverage depends on your policy. TheKey is an approved provider for most LTC insurance and offers free guidance to help clients navigate claims.
What are TheKey by Home Care Assistance's hours of operation?
TheKey operates 24/7, every day of the week, providing continuous home care services.
Where is TheKey by Home Care Assistance's Nassau County location?
The office is located at 250 Fulton Ave, Suite 207, Hempstead, NY 11550, United States.
How can nearby medical centers like Mount Sinai South Nassau assist clients visiting TheKey?
Clients can conveniently access primary care, pediatrics, and behavioral health services nearby at Mount Sinai South Nassau if needed during their home care journey.
What legal support options are available near TheKey's location?
Nearby law offices such as Law Offices of Cesar Valdebenito and Brill & Medina offer legal services which may be valuable for clients managing elder care matters.
Are there other home care options near TheKey by Home Care Assistance in Hempstead?
Yes, other nearby home health care providers include Home Care Assistance and Amazing Home Care, providing additional resources for elder care.
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