I wish I could give zero stars, but unfortunately, that isn’t an option.
When choosing a nursing home, you expect the Director of Social Work to show compassion, empathy, and respect toward residents and their families. Unfortunately, that has not been my experience. The Director of Social Work consistently comes across as though speaking with residents and families is an inconvenience or a burden. I have rarely encountered someone who is so rude and dismissive toward the people who deserve compassion and support.
What makes the situation even more frustrating is the lack of accountability from the administration. When genuine concerns and issues are brought to the attention of administration, they may act as though they are listening and validating those concerns, but ultimately, nothing seems to be done. The issues are brushed under the rug rather than properly addressed.
Residents and their families deserve to be treated with dignity, compassion, and respect. Concerns should be taken seriously, not dismissed or ignored. Leadership should be held accountable for ensuring that residents and families feel heard, supported, and valued. Based on my experience, there is a serious need for improvement in communication, professionalism, and accountability at this facility.
P.S. The administration prioritizes financial considerations over the quality of care provided to residents.