Brand Certified
Home Instead
4.3(9 reviews)
Certified by Home Instead • May 17, 2026
Business Details
2 South St, Auburn, NY
13021, United States
Certified by Home Instead • May 17, 2026
(680) 697-8517
Certified by Home Instead • May 17, 2026
https://www.homeinstead.com/home-care/usa/ny/finger-lakes-region/706/
Certified by Home Instead • May 17, 2026
About
Certified by Home Instead • May 17, 2026
Home Care AgencySenior Citizen Center
Home Instead provides personalized non-medical in-home care for aging adults in Cayuga, Seneca, Wayne, and Ontario counties. Our Care Professionals encourage daily routines with companionship, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer's and dementia support. We build flexible care plans around each family's needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. Call today for a free care consultation to see how we can help your family.
Details
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Location
Certified by Home Instead • May 17, 2026
Hours
Certified by Home Instead • May 17, 2026
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
5/25/2026Open 24 hours
6/19/2026Open 24 hours
7/4/2026Open 24 hours
9/7/2026Open 24 hours
10/12/2026Open 24 hours
11/11/2026Open 24 hours
11/26/2026Open 24 hours
12/25/2026Open 24 hours
Reviews
4.3
9 reviews
5 stars
6
4 stars
2
3 stars0
2 stars0
1 star
1
- SHShane HarrisDec 21, 20254.0Great
- VSVickie SmithJan 9, 20245.0Our family had an incredibly positive experience with Home Instead in Auburn and would recommend them to others looking for assistance for their elderly loved ones. We used their services for 2 years, which allowed our parents to remain in their home until our father passed and our mother needed more skilled personal care and supervision. As their needs changed over those 2 years, Home Instead quickly adapted to ensure their needs were met. At the beginning, Home Instead did their grocery shopping and provided basic housekeeping services for 4 hours every other week. By the end, they provided services for 5 hours on 4 days per week, which extended to social interaction with our parents and giving family members a break during the day while caring for our dad in home hospice. The care professionals showed incredible patience, kindness and professionalism towards our parents and their services were indispensable. In addition, the owners, Nancy and Sal, and their office team were very flexible and supportive as our dad entered hospice and our parents' health declined and their situation continuously changed. We cannot thank them enough for their service, compassion, and professionalism.
- RWRandy WhiteAug 3, 20181.0My family received a consultation visit from the owner. We explained all of my brother's needs and health issues, specifically, his incontinence and HIV. The owner left never stating that my brother's needs could not be met or that his infection was a problem. The next day, I contacted the agency stating we wanted to use their service and the office manager said she would mail contracts to sign. At the end of the week we had not received the contract so I called the owner. The owner told me he left several messages for me explaining they could not provide the level of care we needed, specifically dealing with incontinence. I never received such messsges. The owner should have been upfront during the Monday consultation and therefore, my family could have been pursuing other avenues of care instead of wasting time waiting to hear from Home Instead. Very disappointed.
Frequently Asked Questions About Home Instead
Where do we provide services?
Home Instead covers much of the Finger Lakes Region, providing services in Cayuga, Wayne, Seneca, and Ontario Counties.
Where is the office located and what are the hours its open?
Our office is located in Auburn inside the Pheonix Building on the corner of South and Genesee Streets. The Pheonix Building is the only one in town with a clock tower. Our office hours are Monday - Friday from 8a-4p, however we do have staff to speak with after-hours for inquiries, concerns, or questions, or anything else that may come up.
What services do you provide?
We provide non-medical in-home care to aging adults such as companionship, meal planning and preparation, medication reminders, light housekeeping, laundry, home organization, errands, transportation, standby assistance when ambulating/showering/toileting, respite, encouragement and oversight to complete exercises, as well as overall safety and supervision.
What process does the Care Professional go through before they are allowed to work with a Home Instead client?
All Home Instead CarePro's are phone screened, interviewed (some are interviewed more than once), reference checked, drug tested, background checked. All CarePro's attend an in-person Orientation with training as well as being assigned additional training via our online training portal. Some CarePro's also receive on the job training as well.
Will insurance cover the cost of Home Instead services?
Unfortunately, our franchise office is non-medical and therefore is not recognized by any medical insurance company and will not be covered as such. Our office does participate with some forms of Long-Term Care insurance, if the Long-Term Care insurance covers non-medical services (it depends on how each policy is written). our office also will participate with Veterans Assistance Benefits, again as long as they cover our non-medical services. To find out if your Long-Term Care insurance or VA Benefits are covered, contact your carrier/coordinator.
What types of senior home care services does Home Instead in Auburn, NY offer?
Home Instead offers respite care, Alzheimer's care, outpatient care, short term recovery, veteran care, elderly companionship, seniors transportation, medication reminders, and assistance with doctors appointments.
Where is Home Instead located in Auburn, NY?
Home Instead is located at 2 South St, Suite 309, Auburn, NY 13021, USA.
What are the operating hours for Home Instead in Auburn?
Home Instead is open daily from 8:30 AM to 4:00 PM.
Which payment methods are accepted at Home Instead in Auburn?
Home Instead accepts American Express, Check, Discover, MasterCard, and Visa.
Is Home Instead in Auburn accessible for people with disabilities?
Yes, Home Instead offers wheelchair accessible seating, unisex restrooms, and wheelchair accessible restrooms.
Does Home Instead in Auburn have any online presence or social media channels?
Yes, Home Instead Auburn has a website, Facebook page, LinkedIn profile, Pinterest page, TikTok, YouTube channel, Instagram, and Twitter accounts.
Are there any nearby health or wellness services close to Home Instead in Auburn?
Yes, nearby health and wellness services include Jon Loomis LCSW-R (psychotherapist and physical therapy), Stride Sports Massage (massage therapy and spa), and Auburn Pediatrics (pediatrician).
What nearby places offer recreational or community activities near Home Instead in Auburn?
Nearby recreational or community venues include Good Vibe House (gym and community center), Pure Moon Yoga and Breathwork (yoga studio), and the Phoenix Building (event planning and concert venue).
Are there dining options near Home Instead in Auburn for visitors or family members?
Yes, nearby dining options include Activate Nutrition (health food restaurant and diner) and Swaby's Tavern (pub and American restaurant).
How can nearby organizations around Home Instead in Auburn assist families in need of social or legal support?
Nearby organizations include BCTGM Local 116 (labor union and community services), Marriage and Family Therapy of Auburn (mental health counseling), and The Law Offices of J. Justin Woods (legal services). These can support families with social service or legal needs.
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