Bright Horizons at Roseland

Reviews

• DM

  Dorysel Mora

  1 day ago
  5.0
  After months of research and visiting numerous facilities in the area—including other Bright Horizons centers—we chose Bright Horizons at Roseland and couldn't have been happier. For over three years, we enjoyed complete peace of mind knowing our child was safe, happy, and thriving in a pristine environment, cared for by dedicated and compassionate staff. We are truly grateful and continue to recommend Bright Horizons at Roseland to our friends and family.
• JD

  Jessica D'Antonio

  Oct 7, 2026
  1.0
  Please note this review pertains to center admin, regional admin, and policies. NOT the care of the teachers. My son attended from 7 months to just over 2 years old. Throughout his time there, he was very well taken care of by Ms. Rose, Kaylah, Marie and Azzoree. This incident seems to be the result of insufficient support from management to their staff. Unfortunately, our experience came to an unexpected end when our son was bit 4x over about 6 weeks by the same peer (who happened to be the child of a center staff member). Center Admin (Catherine & Alexis) did not follow their own corporate policies- which is to escalate the issue after two consecutive bites. They also (as they admitted) did not communicate well to me or my husband as to which corrective actions were being done in the classroom to support this child or protect our son. We then got regional management involved to put together an aligned upon corrective action plan. Shortly after, we received a call that he was bit again by the same peer because the plan WAS NOT being implemented as we were assured (the extra support teacher was not present in the room for the involved peer). We escalated to their corporate management, Lori Ritter. She confirmed this is not how this is supposed to go. We ultimately then decided to have private child care for a short period, as our son, understandably so, started to feel afraid and uncomfortable to attend the program. This is one of the most expensive day cares in the area- I expected more and hope parents take this into consideration when selecting a program for their child.
• MM

  Mia Mulhall

  Sep 8, 2026
  5.0
  Every time we’ve used this center, it’s been a wonderful experience. Coming off maternity leave, I needed a whole week of backup care for a 4 year-old and 4 month old. They handled diaper rash, a birthday party for my daughter, and the whole week with such a positive attitude and professionalism. I’m so grateful I didn’t have to worry when returning back to work because the team had it all under control. Extra shoutout for the birthday party handling because they made a backup care student feel special and like it was her regular teachers, class, and friends. We greatly appreciate it!
• IB

  Ivan Brito

  Jun 18, 2026
  1.0
  The experience at this center for my 7-year-old was underwhelming to keep things mildly. I enrolled into this center for back up care dates June 9th through June 11th and again from June 15th through June 17th. Before the reservation dates, on June 3rd, 2026, I called and verified ahead of time that although my daughter would be in the kindergarten prep classroom she is 7 years old to which the Assistant Director Catherine Pena stated would be fine. On June 11th, I spoke with Assistant Director Catherine Pena about my daughter feeling uncomfortable using the kindergarten prep bathrooms as it offers virtually zero privacy for school age children. I initially felt mislead as this center advertised itself as being able to care for school age children and a private bathroom is the most basic of necessities for a school age child. Nonetheless, Ms. Catherine Pena assured me after my inquiry into an accommodation for my daughter to use a private bathroom stating, " I got it" and that she would "personally escort my daughter to a private bathroom" regarding resolving this concern. To my surprise, on June 16", my daughter informed me that she was still being told to use the kindergarten prep bathroom despite her stating to staff she was uncomfortable and even being told by an instructor who goes by the name Ms. Kathlyn or something to that effect who assists in the kindergarten prep bathroom that "this is too much" when asking to be escorted to a private bathroom. As a concerned parent, I spoke to another instructor that goes by Ms. Stephanie yesterday on the morning of June 17", in which she informed me politely that although Ms. Pena stated she would help, there was no guarantee that my daughter's request could be accommodated due to the volume of children/ratio of teachers to children. She also stated that Ms. Catherine Pena may find herself busy at times and would also not be able to help with escorting my daughter to a private bathroom. Later on June 17th, upon arrival, I attempted to clarify Ms. Kathlyn's statements to my daughter as I know they made her uncomfortable and I just wanted to clear up any confusion surrounding her statements to my daughter in a respectful manner. Ms. Catherine Pena almost immediately interjected into the conversation with Ms. Kathlyn and myself and proceeded to state it was my daughters "fault for not telling her teachers to call Ms. Catherine" in front of my daughter and that "there was no guarantee that she could accommodate my daughters request." I responded that this felt misleading as Ms. Catherina Pena previously informed me "I got it" which insinuated she would be able to meet my accommodation to which she responded that she meant that she "got my message." During the course of this conversation, Ms. Catherine Pena became increasingly hostile by raising her voice at my daughter and I multiple times. Additionally, she put her hands in my face, cut me off multiple times during the conversation and left mid-way through our conversation stating, "I have other things to do." She also stated that my daughter did not "have to come to this center" and that we were not welcomed additionally. When I asked for further clarification, she stated that "I could do whatever I wanted to do." All in all, Ms. Catherine Pena was extremely unprofessional and combative towards my daughter and I. She made us feel very uncomfortable and I felt very scared for us for what should've been a normal dialogue. Based on Ms. Catherine Pena's actions as an assistant director, it unfortunately appears we are not welcome at this center. Moving forward, I would not recommend this center for parents looking for a supportive and inclusive environment for their children back up care or otherwise. It felt as if we were being singled out for using back up care and not being enrolled in the center full time, which should not matter. Overall, it was a very disappointing experience, and I will never be returning.
• ML

  Marissa Love

  Oct 21, 2025
  5.0
  Bright Horizons has been absolutely wonderful for our family, and I can’t say enough about their amazing director, Alexis! She goes above and beyond every single day — you can truly see how much she cares about the children, the families, and her staff. Alexis is both passionate and compassionate, and her dedication shows in every detail — from the warm, welcoming environment to the thoughtful communication with parents. She’s always present, involved, and works tirelessly to make sure each child is loved, supported, and thriving. We are so grateful for everything she does and the heart she puts into her work. Bright Horizons is lucky to have her, and so are all of us families!

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