TheKey - Senior Home Care

Reviews

• SB

  Stacy Brandli

  Oct 7, 2026
  2.0
  I have positive and negative experiences with this company. I absolutely love Sheri, an RN who was our case manager. I had 3 caregivers come to our home and all were very pleasant. Unfortunately, there was only 1 caregiver who was willing to take my mom's case permanently because my mom is bed bound. She wasn't very experienced with bed bound clients and struggled to care for my mom. She wasn't able to fold laundry or cook an egg properly. She never cleaned the garbage out of my mom's room. Depending on the day, my mom got clean clothes and washed. Somedays not. On day one, she asked do you want me to clean the dishes, do you want me to stay in her room with her? She would wait her last 1/2 hour or 15 minutes in her car. She was on time about 30% of the time. She spent zero time interacting with my mom when she wasn’t directly caring for her. At one point, she accidentally turned the power to the air mattress and it deflated. She said she would see us Monday and left to spend the last 15 minutes in her car. Shem I went to check on my mom, I saw her mattress was deflated. I had to call her back into the house to help me get her out of the bed so the mattress could reinflate. She revealed that she knew something was wrong with the bed, but she never said anything. I got that a lot from her, she wouldn’t let me know when something was wrong-I couldn’t trust her anymore. When I requested a new caregiver, I was told they had no caregivers for us because no one wanted to care for a bed bound client and we have cats. My scheduler was very disconnected from our needs and didn't understand why we couldn't just have a replacement (new caregiver) daily. When someone has dementia and is dying, consistency is needed. It is not easy to adapt daily to new people and review all that needs to be done and hope my mom will work with them. The caregivers are in a position of having to try to remember everything or even hear everything that needs to be done. It's very stressful. She basically blamed us for our situation and said management is aware. She doesn’t realize how hard it is to trust people in your home daily. Not easy. We did try a replacement and I thought it was going to be great judging by her personality. She was a real go-getter saying she doesn’t like to sit but wants to be busy. She folded laundry for me and did dishes. I reviewed everything with her and Showed her where the pills were. I explained that the pills were to be taken only after she eats breakfast. She asked, “so, she takes it with food?” I said only AFTER she eats because they hurt her stomach otherwise. She said,”enjoy your day!” I went and showered and got myself breakfast. I returned to check up and she said that my mom didn’t want breakfast, but she took her pills. My mom was groaning in pain and wouldn’t even drink because her stomach hurt. To clarify, my mom is dying and struggles to eat and drink, so it’s pretty important to not mess that up. She said she didn’t hear me say that pills were only after breakfast. She didn’t understand why I was so upset. I admit I overreacted being sleep deprived and in need on help that I can’t even pay for. But she was not truthful in saying she didn’t hear that when she ASKED IF SHE TAKES IT WITH FOOD. She broke my trust. I sent her home. So, if you have cats (or dogs maybe) or someone bed bound, this place is not a good fit. I am sure this company works well for many people as the caregivers all have great personalities and do have a desire to help. I would however check on them-they are not always truthful.
• DW

  David Wald

  May 24, 2026
  1.0
  My Mother-in-Law passed away last month after a long battle with cancer. While in her final days she was in a great rehab facility in Somerset, NJ that turned into Hospice when her health started to decline. To make sure she had extra care overnight, we also contracted with TheKey to have a Companion there overnight from their Mountainside location as we wanted to make sure there was someone with her in case immediate medical attention was needed and the Companion could go get a Nurse. We specifically dealt with Nancy from TheKey. During our Moms last two days on earth they failed us miserably….. they came late the prior day, to losing her and on our Moms final day they never showed up. She was alone when she passed! We could’ve stayed overnight to hold her hand and be with her. We called to find out what happened and they lied to us and told us someone was there but the Rehab facility confirmed nobody showed up from TheKey on her last day. TheKey was not reliable when it mattered the most! They could not get their story straight. At her time of need they did not do what they were hired to do and promised to us what they would do and for that reason, we do not recommend them and would advise not doing business with them if you care about your loved one. Who knows she might still be alive today had they been there for her. Stay away....
• MS

  Michael Schwarz

  Sep 12, 2025
  5.0
  We have been working with TheKey for more than a year to provide support for my nonagenarian Mom. One particular employee, Malachi Whittemore, RN, deserves special praise for his attention to detail, follow-through, thoughtfulness, and empathy. Highly recommended!
• TH

  Terry Hungerford

  Feb 28, 2025
  5.0
  Their staff is incredible!! They are highly communicative and detail oriented. The caregivers are very kind and great at their jobs. 10/10 would recommend!

Frequently Asked Questions About TheKey - Senior Home Care