Mar Lodge provides assessment and residential support for seven adults living with a primary learning disability diagnosis but may present mild mental health difficulties. Some of the people we support may also present behaviours that challenge, and have dual diagnosis, as well as a range of other disabilities such as epilepsy or Down’s Syndrome. The support at Mar Lodge is delivered by a dedicated and professional multi-disciplinary team committed to providing quality care focused on the needs of the individual. We believe in a personalised approach and everyone living at Mar Lodge has their own Person-Centred Plan which is reviewed regularly.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.