At Falls River, care feels personal — and life is meant to be lived fully. Tucked into one of Raleigh’s most welcoming neighborhoods, our community offers Assisted Living and Memory Care in a warm, residential setting surrounded by parks, tree-lined streets, and friendly faces. Whether someone needs a helping hand with daily tasks or a safe, supportive space to navigate memory loss, our team is here with consistency, compassion, and a genuine commitment to each resident’s well-being. This is a place where families find peace of mind — and residents feel seen, known, and valued.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.