Falls Lake KinderCare

Reviews

• MS

  M Swaim

  Sep 1, 2026
  5.0
  We started our daughter at falls lake Kindercare in April after a bad experience at another daycare. Trusting your infant in someone else’s care is nerve wracking, but Ms Jenifer and Ms Annette welcomed my daughter and have taken amazing care of her these past few months. I couldn’t be more grateful for them and the loving care they’ve provided my daughter. Ms Shaneek and Ms Bayley are super helpful and answer any and all questions I have. As my daughter moves to the toddler room I have no doubt we will continue to love being part of the falls lake Kindercare family.
• HB

  Helena Boyd

  Jun 15, 2026
  3.0
  My daughter has attended Falls Lake KinderCare since August 2025, and I want to start by recognizing the positive impact that the current director and Assistant Director, Ms. Bailey, have had on our experience. From the very beginning, they made me feel welcomed, supported, and comfortable. As a parent of a child with autism who also receives speech and occupational therapy services, finding a daycare that feels safe and accepting is extremely important. They made me feel as though this center could be a second home for my daughter—a place where she could learn, grow, and thrive while receiving the support she needs. However, I have come to the realization that not all staff members seem to uphold the same standards of care and compassion that KinderCare promotes. It has been concerning to witness and hear reports of children being handled roughly, spoken to harshly, and injuries not always being taken as seriously as they should be. These are young children—innocent, vulnerable, and deserving of patience, kindness, and protection at all times. Unfortunately, I have had negative experiences with one teacher and I am not the only parent who has expressed concerns. Based on my experience and ABA therapy observations and conversations with other families, there have been instances where attentiveness, awareness, and professionalism appears to be lacking when hearing a comment such as: “ I’m only here for a paycheck .“ As a parent, that was difficult to hear. One of my biggest concerns has been feeling that my daughter was not always included and engaged in classroom activities to the same extent as other children. There were times when I observed or was informed that she was left to play alone while other students participated in activities with teachers. It is heartbreaking and unacceptable that my daughter has not been receiving the same level of encouragement, interaction, and support as her peers. I strongly believe that every child deserves patience, understanding, and an opportunity to build meaningful relationships with their teachers. Young children, especially those with developmental differences, benefit most from educators who take the time to bond with them, learn their individual needs, and help them feel included within the classroom community. While I am grateful for the leadership and support provided by the directors, I hope these concerns are taken seriously. Every child deserves to feel safe, respected, valued, and cared for, and every parent deserves peace of mind when leaving their child in someone else’s care. My hope is that all staff members will consistently reflect the same warmth, compassion, and professionalism that initially made me feel welcome to trust and believe my daughter will be well taken care of at Falls Lake KinderCare.
• DJ

  Daphanie Jones

  Dec 22, 2025
  5.0
  Miss Shaneek Hill and Miss Bailey and their team of loving and kind education centered teachers are A GOD-Send! They are truly what any parent could ask for In looking for a preschool based daycare, this center is truly the best!
• SB

  Sarah Brown

  Feb 25, 2025
  5.0
  My son started in Ms. Kiema's preschool class in October 2024. We transitioned from another daycare facility in the area because of a lack of care, structure, and a host of other reasons. The transition to a new school is not an easy one, but the Ms. Kiema and Ms Enyiah along with the preschool teachers in the other classroom (Ms Sun and Ms Bri) made it nothing short of amazing. My baby has been in daycare fulltime since he was 10weeks old. Drop off has always been a challenging time for me, but not anymore. My son is ALWAYS welcomed with a positive greeting that is personal, warm, and inviting. Even during the busy drop off window, I have NEVER walked into a chaotic scene that is lacking order and structure, as was our experience at our previous facility. Should I get started on the facility Director, Ms. Shaneek, and Assistant Directors, Ms. Bayley and Ms. Audrey? These are probably three of the sweetest and caring people I've met. Without fail, Ms. Shaneek has a presence within the facility that is felt when you walk through the doors. She never misses an opportunity to greet you, welcome you in, and provides constant updates on the school activities and happenings. I rarely see her tucked away in her office, but rather, see her out bouncing from classroom to classroom (in her bubbly fashion) providing support to her staff. Something as simple as a concern over a sweatshirt that didn't come home is handled with a level of attention that provides reassurance that the school, and everyone in it, has high expectations of themselves and the care they provide. What about the facility? I've never walked into this school and the bathrooms been filthy or the classroom been in obvious need of repairs, paint, etc. They have ample outdoor play space that I love and inside is an adorable, age appropriate sized gym (with basketball hoops and flooring to boot). You don't have to worry about your child being cooped in a tiny room all day. One of the other things that made this facility my top choice are the snacks/meals that are provided. Ms. Shirley provides a breakfast snack, balanced lunch, and an afternoon snack. This is a deal breaker for me because my little guy is the pickiest eater that ever existed lol. It is so hard to expose him to a bunch of different things without buying food just to be thrown straight in the trash. Being at a facility that provides lunch, relieves so much stress from a working mom's plate. No lunch has to be packed! How incredible is that? Also, the added benefit of my son being exposed to different foods with his friends who may be willing to try something he typically wouldn't, encourages him to try more things. Guess what else, when I expressed the difficulties I have getting my sweet boy to eat at home, Ms. Kiema will occasionally think to send a video of something my guy is practically licking off the plate. Talk about immediate and mindful feedback! A teacher of a dozen toddlers has her work cut out for her and yet, she takes the time to be thoughtful. This may be overlooked by some, but not me! I have no motivation for writing such a rave review other than the fact that this facility has delivered above and beyond my expectations. I want this review to be out there for anyone considering a new daycare which is a difficult choice. Falls Lake KinderCare and the staff is not just a daycare facility for us, they're family and we love them tremendously for caring for and teaching our greatest gift. I'm blessed to feel such a sense of security when I drop my son off everyday.
• LK

  Lasun Kearney

  Jan 6, 2021
  5.0
  I am so greatly appreciative with the wonderful services that the center has provided for my child as well as my family.

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