Laurels of Chatham work as a team to promote the highest level of independence and quality of life for our short-term and long-term guests—whatever their needs. That’s because we view each guest as part of a family whose members deserve not only great care, but also compassion, dignity and a sense of purpose.
We have quickly returned many short-term rehab guests home after hospitalizations. Perhaps that’s because our therapists work with each guest’s physician to create a customized care plan. We also are pleased to provide short-term respite and hospice care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.