Matt & Kim Matone started their Therapy & Counseling Practice in North Carolina where they recognized a need for more accessible mental health care. They started in Charlotte and then expanded to Asheville. Both had their own personal struggles in the past and had participated in various types of counseling. However, they found that it was difficult to make appointments in a timely manner and to use their insurance to obtain quality care. Matt & Kim wanted to change this for others in their community!
Their emphasis has been to help diverse populations by making behavioral health available to everyone in the community. They accept almost every insurance plan on the market and partner with dozens of primary care doctors & treatment centers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.