West Cary KinderCare

Reviews

• TR

  Trina Reese

  Oct 16, 2024
  5.0
  Like Mrs. Mirchandani, I am writing on behalf of Ms. Nicole and as the guardian of a child that has now been at West Cary KinderCare for a year and half, my experience is very similar to her family's. Since my own children are 25 and 29, it had been awhile since I went through the childcare placement search and I was unsure as to what to expect nowadays as well as quite certain as to what I would and would not accept. I came across Ms. Nicole and was very pleased with her professionalism and knowledge of her field. I immediately felt that my grandson was in good hands. Ms. Nicole was at that front door to greet families in the morning and say goodnight in the evening. She shared anecdotes about my grandson that let me know she visited the classroom during the day. She also was there when our family experienced tragedy which I shared with her so that if it affected the baby she would know why. She kept his schedule regulated and normalized so I know that was a great help in him not being traumatized in any way. During this time, Ms. Nicole reached out to me and let me know that West Cary was there for me if my family should need anything. She made that known quite a few times and actually gave that support when necessary. She has helped my family tremendously and supported my grandson's development into a healthy happy toddler. My grandson was never a crier so I never had the experience of him screaming as I left. From day one, he was loved and cared for in a manner similar to mine. Now at almost two, he hops out the car and struts into school like he owns the place. I feel good knowing that when he is not with me, he is having pleasant life experiences. However, there were some times that were not so good. I signed my grandson out from school to go to a Dr.'s appt. When we got back about 40 minutes later, we were told he would not be able to come back, because no one was there to watch him. ???? ok, so I had to call out from work. I brought him to school one day and was told that there would not be anyone there to watch him. ????? Ok, so I had to call out from work yet again. I had taken him to the doctor for some medical concerns and got an explanation written in a note for his file. One day I came in and was asked to sign a note that I thought was about an injury in class when what I was actually signing was a note that I would not bring him back to school for 24 hours, because of his medical issue that I had already paid a doctor to explain. All of these events took place when Ms. Nicole was out at a teacher's conference that she had to end up leaving early so she could come back to the school to see what was happening. I hate to besmirch the teachers that did this, but those are examples of what happens without good leadership. These were teachers that were taking care of the children and making sure they were safe. They were not quite ready to handle administrative duties. Ms. Nicole came back and I expressed my concerns and I have not had to call out from work again. I was pleased with my relationship with KinderCare, but this is mainly because of my relationship with Ms. Nicole. Ms. Nicole supervised the part of the village that is the most near and dear to me and that is the safety and happiness of my grandson. Every day on my news feed were daycare horror stories and I am so grateful to be blessed with finding Ms. Nicole who headed up a great staff that I personally saw taking classes for further learning. Without Ms. Nicole, I am sure KinderCare will continue to provide quality care for children, but will my grandson and I be able to feel that same level of security, protection, and love that we have grown accustomed to with her and had become our norm????
• DR

  Dust Fairy of Raleigh

  May 31, 2023
  1.0
  The woman who answers the phone is so rude and disrespectful.
• SS

  Stephanie Schubert

  Feb 5, 2020
  5.0
  I previously wrote a review in error for this location but have since switched and we are loving it. My little one has gone there for a couple of months now. The staff and management is great and you can tell how much they love and care for the children that go there. I am thankful we found such a great place close to home.
• BG

  Brittany Gullotti

  Apr 13, 2016
  5.0
  This staff goes so above and beyond for my child. The montessori program is very active, and they get the kids involved in so many fun activities. Miss Kim and Miss Katherine are saints. My child is really struggling with behavioral issues and they are so kind, pantient and helpful. They always go above their duty to help. The director, Chearin, is one of thr most kindest, accommodating people I've had the pleasure of knowing. The whole staff has never made me feel as if my child is a problem child, even though she may be. They have made me feel safe, comfortable, and reassured that they will do whatever it takes to help my daughter with her struggles. I would highly recommend this facility to anyone. They are top notch.
• JP

  Joe Payne

  Jan 15, 2013
  5.0
  Our daughters have attended various daycares over the course of the last 4 years, and I have to say the staff at Little Pros are top-notch. Apart from being friendly and caring, they go above and beyond to ensure our daughters are spending their time in a loving, creative and engaging environment. Dropping them off every day is so easy; they love their time at Little Pros! 100% recommended!

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