Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

Will my long-term care insurance cover home care?

Accepted Answer

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

Question 7

What’s the best home care?

Accepted Answer

The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.

Question 8

What types of home care services does TheKey - Senior Home Care provide?

Accepted Answer

TheKey provides in-home care including respite care, personal care, elder care, companionship, skilled nursing and specialized care for conditions like dementia, Parkinson's, stroke recovery, cancer care, and hospice support.

Question 9

How can I get in touch with TheKey - Senior Home Care in St. Louis?

Accepted Answer

You can contact TheKey at +1 314-474-0133 or email careteam@thekey.com for inquiries and support.

Question 10

Are TheKey's caregiving services available 24/7 including holidays and weekends?

Accepted Answer

Yes, TheKey provides service 24/7—during holidays, weekends, evenings, and overnight to ensure continuous care for your loved ones.

Question 11

Does TheKey help with long-term care insurance claims?

Accepted Answer

Yes, TheKey is approved by most major Long-Term Care insurance carriers and offers free assistance with navigating claim initiation and management through a dedicated team of LTC insurance experts.

Question 12

Is it safer to hire a home care agency like TheKey instead of a private caregiver?

Accepted Answer

Yes, a home care agency like TheKey offers safety, security, and reliability by managing caregiver performance, scheduling, billing, and providing back-up caregivers, unlike private hires where these responsibilities fall on you.

Question 13

What infection control measures does TheKey follow to protect clients from COVID-19?

Accepted Answer

TheKey follows CDC and local authority safety protocols, provides appropriate PPE to caregivers, and most of their caregivers and care team members are fully vaccinated against COVID-19.

Question 14

Where is TheKey - Senior Home Care located in St. Louis?

Accepted Answer

TheKey is located at 12825 Flushing Meadows Drive, Suite 220, St. Louis, MO 63131, USA.

Question 15

Are there other home health care providers near TheKey - Senior Home Care in St. Louis?

Accepted Answer

Yes, Comfort Keepers of St Louis and Martha's Hands Home Care are nearby home health care providers offering additional options for in-home senior care.

Question 16

Which nearby health and medical services can complement care provided by TheKey?

Accepted Answer

Nearby medical services like Straz Spinal Care, Change Relationships counseling, and Joyful Wellness can provide chiropractic, mental health, and wellness support to complement TheKey's senior care services.

Question 17

What are some nearby business services that customers might find useful when visiting TheKey - Senior Home Care?

Accepted Answer

Customers visiting TheKey can access nearby services such as Edward Jones financial advising, The Purple Guys IT repair, and Marshall Wireless retail store to manage finances, technology needs, and mobile communications conveniently.

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