Nursing HomeAssisted Living FacilityHospice & Long Term CareMental Health ServiceNon-Profit Organization
A Dementia Care Community
Mary, Queen and Mother Center (MQMC), a Cardinal Ritter Senior Services skilled nursing care facility, offers Hope Community, a dementia care program on its Shrewsbury campus to provide specialized services to accommodate residents with Alzheimer’s disease and other forms of dementia.
MQMC’s clinical director oversees the care of residents at Hope Community. Staffing is structured to allow for small group interactions and personal attention to all residents. Staff participates with the residents individually and in small group activities and events as well as with daily living activities. Residents are assessed regularly to create a care plan that is responsive to the changes in each residents’ condition.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.