FK
Frankie Keller
Aug 6, 2026
My daughter attended KinderCare beginning in October 2024. After repeated concerns at the Prairie View location—including unexplained bruises, being picked up in urine/feces-soaked clothing, severe rashes, and missing personal belongings—I transferred her to the Parvin & Chouteau location in April 2025, hoping for a safer environment. Unfortunately, many of the same concerns continued.
During our time there, my daughter was left alone, unclothed, and crying in the bathroom with the door wide open, on multiple occasions, I witnessed this upon my arrival. She came home on multiple occasions with scratches and bruises that were not documented or explained, and there were several times staff could not tell me where she was when I arrived for pickup, leaving me to search for my own child. On one occasion, I found her outside with her hair caught in a bike wheel while a teacher was focused on their phone, my daughter was crying for help.
She has been sent home in clothing 2 sizes too small, or with no underwear instead of the clothing I have provided for her.
Teachers also made inappropriate comments by telling me they believed my daughter was autistic rather than recommending a professional evaluation. Twice recently while the director was on vacation, my daughter told me a teacher smacked her hand and she told me another teacher pushed her forehead. She has been frequently telling me teachers are mean, and they didn't listen to her and that other children were hitting, biting, pushing, and spitting on her. Since leaving the center, she has struggled with behaviors she did not display before, making her transition into school much more difficult.
When I brought my concerns to staff and administration, I felt dismissed. I was spoken to unprofessionally in front of children, physically guided toward the entrance by a teacher during one interaction, and my concerns were not meaningfully addressed despite repeated complaints. The center also regularly notified parents about staffing shortages while continuing to operate under those conditions.
After nearly two years of giving this facility opportunities to improve, I made the decision to disenroll my daughter. Every child deserves a clean, safe, nurturing environment where they are supervised, respected, and protected. Unfortunately, that was not our experience, and I cannot recommend this location to other families. Please, do not send your children here.