Woodcrest of Country Manor

Reviews

• DB

  David Boeckermann

  Apr 16, 2025
  1.0
  I am extremely upset. I have relative at woodcrest with dementia. They had staff on hand to keep them engaged and active, but they decided to fire the women doing that job because she is engaged in politics. Is the owners disagreement over politics more important than my relatives well-being? This is disgraceful.
• NR

  Nadine Rieland

  Oct 5, 2022
  5.0
  My parent has been a part of Country Manor in Sartell and then at Woodcrest. I couldn't ask for a better place. COVID was difficult, but they made many things possible. Staff is kind, caring and compassionate. Gail, Jason, Beth, Jane, Tracy and many more are rockstars. Please note they have been rated a top facility by the people in Central MN and by US Magazine!
• RU

  Rob Undersander

  Nov 13, 2021
  1.0
  My father has been in this facility for nearly 9 months. I am extremely displeased with the management and all aspects of Woodcrest for the following reasons: 1) Misleading and dishonest marketing. Facemasks were not required for the initial meeting presenting a friendly, congenial atmosphere. After they got your money, masks were militantly enforced with rude interruptions by staff during visitations. The general manager, Gail Rucks, even threatened to call the police if I tried to visit my 93 year old father again. When I asked for proof of state mandated masks, all she could produce were MDH and CDC “guidelines”. In spite of the strict enforcement for visitors, staff members have been seen without masks in this facility... 2) High Cost. Woodcrest prices were 43% higher than prices that I received for identical services (less memory unit) at a nearby senior facility. 3) Poor Patient/Staff communication. My father called a staff member by phone from his room and could not understand him. The staff member said he would stop by, but never did. This also represents a lack of integrity. 4) Confusing Facility Layout for Visitors. My father’s senior friends find it difficult to navigate from the Main entrance to his room. Woodcrest staff members have refused to bring my father to the entrance, or escort visitors to his room so his friends may take him out. This has significantly limited a 16 year relationship with his lady friend. 5) Cheap and Poorly Maintained Landscaping. The memory unit’s enclosed courtyard was nearly devoid of trees, flowers, and shrubs, and looked pathetic. This is the only space where residents can, with permission, get a breath of fresh air. My wife provided a professional landscape design at no cost. Additional plants were installed, with my wife’s help, but I have not been back to see it. 6)Disposable Dinner ware. One might think that the most expensive senior facility in the area could serve meals on nice, reusable dinnerware, but this is not the case. They use cheap, disposable, environmentally unfriendly plates and cups. My father complains of cutting through the styrofoam with his knife.

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