Potter Ridge Senior Living

Reviews

• TM

  Taylor Maggie

  Jan 12, 2023
  1.0
  I contacted this place to inquire about their service dog policy for visitors. I’m disabled and planned to come down for a surprise trip to my grandmother and grandfather before she passed away. Instead of answering my question, they decided to LIE TO ME and state they talked to my grandmother and she didn’t want myself or my service dog there. I did not tell them who my grandmother was and they refused to answer when I asked how they knew who im related to. Long story short, my grandmother died and I didn’t get a chance to see her to say goodbye. I found out from my grandfather that they lied about all of it. She was expecting us both and we didn’t get to be there because of this facility’s lies and manipulation. What was actually happening is they were trying to deny my service dog in violation of the ADA. When I made a post on Facebook about this, I discovered I’m not the only person this has happened to. There are at least three other service dog users this happened to, 2 of which whoever runs the social media platform for this business decided to stalk to find out who they we’re related to and then go lie to their relatives in an attempt to keep the service dog and user away. They aren’t just discriminating by trying to deny the service dog, they are also trying to deny the disabled person. Not only is this illegal, but as an assistance animal legal advocate I have to say it is the most DISGUSTING thing I have come across. They are literally playing with peoples lives because they don’t like disabled individuals. 100/10 do NOT recommend!!!
• JL

  Jaiden Lewis

  Feb 2, 2021
  5.0
  My grandmother lived at Potter Ridge for almost 2 years. She loved the staff and her apartment. All the staff was always very friendly. We would go spend the night there and everyone really became like another family. Everyone loved when we would bring Tiny Dog to visit too. They never had a problem with us bringing her to see grams. Their handling of the covid-19 pandemic has been so far above expectations. They truly have gone out of their way to protect their residents. My grandma had been sick and was sent to bayview to recover. She was there about 1 month and we started trying to get her home because covid has started to spread through bayview. Grams said she felt safer at home. She felt confident she was protected there. We weren't able to get her home in time and she ended up getting covid. She lost her battle to it in a place that wasn't her home. Angela and the Potter Ridge family sent us some beautiful white lilys and a card and they worked closely with me to arrange to get grams things. Everyone there truly is like family. I would recommend this residence to anyone for the needs of their elder family members. Hands down the best place grams lived. Thank you to everyone there for all that you do!
• CN

  clois nash

  Oct 6, 2020
  5.0
  I have lived at potter ridge over a year now and saw the change in management. That went well and I enjoy living here. its a nice friendly place to live

Frequently Asked Questions About Potter Ridge Senior Living