THE LAURELS OF MT. PLEASANT
A Skilled Nursing and Rehabilitation Center
The Laurels of Mt. Pleasant, a skilled nursing and rehabilitation center operated by Ciena Healthcare, provides a safe, home-like setting for our guests just one block from Central Michigan Community Hospital. Our facility offers short-term rehabilitation and nursing services, as well as extended-stay care for individuals who have physical or cognitive limitations.
The Laurels of Mt. Pleasant’s short-term rehabilitation unit provides up to seven-day-a week services that are customized to guests’ individual needs and performed by licensed therapists. Our rehab guests may choose between private rooms, suites or semi-private rooms based on availability.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.