The Kensington in Cumberland, Maryland, offers seniors a beautiful, historic home in a community deeply rooted in the region’s history. Originally opening as the prestigious Algonquin Hotel in 1926, this notable building is now on the National Register of Historic Places and serves as a welcoming, luxury senior living community. Nestled in the Allegheny Mountains near the Potomac River’s source, The Kensington provides easy access to shopping, medical services, dining, and local attractions. Experience exceptional hospitality, modern services, and the comfort of home at The Kensington.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.