Chatman-Harris Funeral Homes

Reviews

• SW

  Sashay Wonson

  Jul 22, 2026
  5.0
  I want to take the time to acknowledge how absolutely amazing the team at Chatman-Harris Funeral Home – West (Reisterstown Road) has been during one of the most difficult times of my family's life. I first contacted the funeral home on Sunday, July 19, 2026, late in the evening and had the pleasure of speaking with Ms. Quiana Harris. Initially, I had every intention of using Wylie Funeral Home or Vaughn C. Greene Funeral Services because those are the funeral homes my family has traditionally used. However, my grandmother encouraged me to at least call Chatman-Harris since they had previously handled my uncle's services. From the very first conversation, Ms. Quiana completely changed my perspective. I had countless questions, and she patiently walked me through their service packages, explained the funeral planning process, and never once made me feel rushed. She was warm, knowledgeable, intentional, and genuinely listened. Even though I still believed I would choose one of the other funeral homes, her professionalism and kindness made me willing to schedule an appointment for July 20, 2026, at 3:30pm. When I arrived, I realized I had gone to the wrong Chatman-Harris location. I was greeted by a gentleman who immediately offered to help me. I respectfully explained that I was there specifically to meet Ms. Quiana because she had made such a great first impression on me. He assured me he could assist me, but I remained a little guarded. After speaking with Ms. Quiana by phone, she told me the staff there was fully capable of helping me, so I decided to stay. I'm so glad I did. The gentleman who assisted my family was patient, compassionate, incredibly knowledgeable, and answered every single question I had without hesitation. He never rushed us and treated us with genuine care and respect. By the end of our meeting, I knew this was the funeral home I wanted to trust with my brother's services. Then came the surprise. As we were wrapping up our conversation, I learned that the gentleman who had helped us was actually Mr. Cullen Harris, the owner. That completely sealed the deal for me. At no point did he introduce himself as the owner or use his title to gain credibility. In fact, when I questioned whether he could assist me because I was looking for Ms. Quiana, he never took offense or tried to pull the "I'm the owner" card. Instead, he simply earned my respect through his professionalism, humility, patience, and exceptional customer service. To me, that's leadership! True leadership isn't about titles or power. It's about meeting people where they are, remaining humble, and serving others with excellence. Mr. Harris demonstrated every one of those qualities. The experience didn't stop there. The following day (without me even finalizing the invoice), I urgently needed two documents emailed to me. I called the funeral home, and Ms. Quiana immediately prepared and sent everything I needed. Anyone who has planned a funeral knows the type of work I requested is typically done after arrangements are finalized/PAID, yet she or Mr. Harris never hesitated to help. Think about that. For three days, they answered my phone calls, responded to my text messages, patiently addressed every concern I had, and treated me like family before receiving a single dollar from me. That level of service is almost unheard of today. My brother's funeral is scheduled for August 1, 2026, and because of the care, compassion, and professionalism they've already shown, I know my family is in excellent hands. One funny moment: I had been calling Ms. Quiana "Ms. Keonna" the entire time, and she never once corrected me. I only later realized I had been saying her name wrong! That says so much about her gracious spirit. Thank you, Mr. Cullen Harris, Ms. Quiana Harris, and the entire Chatman-Harris family for treating my family with dignity, compassion, patience, and genuine care during one of the hardest moments of our lives. This is what Black excellence looks like. You really made things bearable🙏🏾 Warm Regards, Sashay Wonson
• MM

  Morgeezy

  Jun 4, 2026
  2.0
  Sometimes the reviews are accurate. And in this case the negative ones preach the truth. Take a minute and scroll through them. My experience of getting a loved one cremated here aligns perfectly with the experience of some of the other reviews. My fault for not listening to or believing them. The only plus I have to say is they'll deliver ashes or urns pretty far away for free. It took about 2 months, tons of phone calls, a complaint to the state of maryland, and threat of legal action, to get the ashes of my baby back from them. At least I got the cremation service done for free technically because I did a charge back on my card and got a refund. They won't call you. They won't email you. Then they'll lie to your face saying they contacted you multiple times. Thankfully andrew at the board of funeral directors was willing to work with me. I recommend emailing him if you use their service.
• C3

  cookies 390

  Mar 7, 2026
  1.0
  Between the lying, complete lack of communication, the back and forth, and the blatant disregard for my families wishes I am sorry that my family and I chose this funeral home. To the director cullen you looked me and my family in the eyes and promised to look after us throughout this process and you failed miserably. You made it a point to not return phone calls as promised and made sure to avoid us in person not even checking on us the day we came to view our relatives body. Surely because you knew you were wrong for all of your behavior. In my honest opinion I believe that yall treated us how yall felt about us. Our relative didnt have a policy and we had to raise money and because of that we were treated poorly and not as a priority. In the directors own words I didn't think yall would have everything so soon. Hmm that told me everything I needed to know which was I wasn't in my head because of grief but because from the 2nd day yall started showing your true colors. We called multiple times for different reasons and had to wait 24 hours or longer or no response at all for a response from anyone each time and given the run around, I sent in a mock obituary and it came back to me with different spelling for the names I sent in and words were missing or out of place, I verified the day of the funeral the order of the musical selection WITH THE ORGANIST and yall deliberately did the musical selections out of order which flabbergasted us. I couldn't leave that funeral home fast enough after the service. My relative passed 3 weeks ago and because of all the mishaps with Chatman-Harris I haven't had the time to grieve and have any peace. I was hesitant to work with jasmine because of some reviews but she turned out to be nice from my personal experience. Ill never forget the first day me and my family meant cullen and us walking to our cars saying how nice and genuine we all thought he was, so to see that opinion from all of us change because of his treatment of us has been crazy to witness. When you dont know people personally their word is all you have to hold on too and from day 2 yall disregarded that. Will never recommend them to anyone
• TM

  tara mason

  Nov 1, 2025
  5.0
  Gen my mom passed away Feb 16.2024, and you really made it very comfortable for me handle it she looked beautiful you did a very good job her hair was beautiful vin a bun her skin and her nails was beautiful but it was very hard it will be two years Feb 16.2026 but I prayed every time I had to come there to make the arrangements but those other funeral homes got nothing on you you all have catering included in the viewing package so to say thank you Tthompson my mom was Carolyn Thomas Nov 1.2025
• TB

  Tamara Byrd

  Apr 19, 2024
  5.0
  I just wanted to thank the entire staff for a job well done. They exceeded my expectations and did an excellent job. They were willing to listen to my needs and my Mother looked excellent. Keep up the great work hats off to the entire staff for a job well done. Thanks for your professional services. People are still talking about how great my mother's service was it was amazing and beautiful and it exceeded my expectations. Thanks guys keep up the great work.

Frequently Asked Questions About Chatman-Harris Funeral Homes