Bear Mountain at Worcester is a specialized skilled nursing facility providing neuro- rehabilitation for traumatic and acquired brain injuries, ventilator weaning
and management, and care of the medically complex patient. Staffed with experienced professionals committed
to excellence, this facility provides a welcoming environment for Bear's patient-centered approach to care, healing, recovery and comfort.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.