Located on the banks of the Charles River, Waterstone is Wellesley’s only senior living community, offering exceptional independent and assisted living. But that’s only the first of many differences that sets Waterstone above and beyond other communities.
What truly distinguishes Waterstone from the rest is the exquisite attention to detail we offer. Every aspect of Waterstone – from structure to spaces to services - has been carefully created with thought and purpose.
Stunning architecture and décor. Beautifully appointed private residences. Independent living with concierge service and complimentary town car transportation. Assisted living services that offer supportive care and assistance 24 hours a day, seven days a week.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.