Royal Wayland has been providing skilled nursing services to this peaceful Metro West community since the 1970s and became part of the Royal Health Group in 2016. Royal Wayland is centrally located in the Village of Cochituate, home to Lake Cochituate, Dudley Pond and hundreds of acres of preserved forests and marshes. Wayland’s intimate, home-like atmosphere offers the opportunity for residents to develop relationships with both care-givers and administrators ensuring personalized attention and the highest quality of care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.