Somerset Ridge Center

Reviews

• HT

  Heather Trahan

  Aug 16, 2026
  1.0
  I highly recommend looking elsewhere when it comes to caring for yourself, your family members, or anyone you actually care about. The staff here is more concerned with their own wellbeing and needs that the patients are underminded and left to fend for themselves till the staff time to fit them in. They don't follow Doctors orders, take proper documentation, follow through with medical concerns, have no idea where there patients are or received services they paid / asked for. How can you take a patient that paid for a haircut up to the salon, hand over there payment, and then see that they never received there haircut! Then when the family member asked what happened the staff lie and argue to tell you she received a haircut.. a picture speaks a thousands words and the photo shows she never received the services she paid for. Laundry goes missing even if you're not signed up for laundry services. Cleanliness is on the bottom of the barrel. Surfaces are cleaned but not thoroughly.. Staff are left with no help for bathroom needs, washing needs or even capable of handling a amputated wound. The care was so bad it actually put my family member back in the hospital to recover from a deep wound infection that should have never happened in the first place.
• CN

  Carol A. Nogueira

  Aug 7, 2026
  4.0
  My husband spent 6weeks needed to be on IV Antibiotics and some PT & OT He had excellent care His room was clean every single day as far as food goes some meals were better the other so they offer substitutions, which is very nice. I want to thank the manager Kelly she was extremely knowledgeable, friendly and went out of her way for my husband to have all the things he needed to make his stay excellent Kelly is one of the most friendliest workers there her personality shines through with everyone. there’s a few more people I’d like to thank especially Nurse Ikzy she’s very kind and caring. my husband said she was extremely friendly and always very helpful to him He said she is really a top-notch nurse.one of the Best . Tracy the charge nurse very professional always has a smile on her face. She always helps her co workers with their patient One last comment I was always greeted with a smile the staff are extremely friendly and very professional My husband was treated with compassion and respect.
• CA

  Carlos Albergaria

  Jun 16, 2026
  5.0
  I have been here for a few months. The new Activity Director Jessica runs a great activity program,they are all great. Kelly the unit manager does a good job with the rehab unit. Good food can't complain. Highly recommend
• SB

  Stephanie Beaudry

  Jun 1, 2026
  1.0
  Update: The same generated message everyone receives was sent to my comment as well. The issue will not be fixed. It's just a sad attempt to make it seem like they care. Riddle me this?? Why the same type of reviews?? Id say there is something to it and instead of worrying about damage control here you maybe focus on employee retension so you don't need agency to cover the lapse in employees. 6.1.2026. My loved one was recently in this facility. I on multiple occasions watched them STARVE my loved one. I was told by a STAFF member to watch my loved one because there was so much agency, residents were NOT GETTING GOOD CARE. The NEGLECT led to DEHYDRATION and STARVATION which led to a hospital stay. Then once returned within a 24hr period my loved one had unexplainable BRUISING all over there ribs leading too severe abdominal pain WHICH LED TO ANOTHER HOSPITAL STAY AND THEM NEVER GOING BACK. Also my loved one told me they were NOT GIVEN MEDS 2 shifts in a row. When I said something the nurse showed me in the system the med from that morning was marked off at 8am that my loved one was out of the building MLOA, when in fact they didn't leave MLOA until 945am. We are talking heart medication not given multiple shifts in a row. Fluids barely given. If my loved one was asleep they didn't offer to wake them to eat, they just took the tray back untouched. WE SUPPLIED all body care which the FACILITY KEPT. WE SUPPLIED FOOD, which THEY TOOK while my loved one was inpatient in the hospital. I even had to stop a resident from strolling out the front door because the nurses were so busy with meds and no one saw this woman going for the door. Families calling for updates and they just let the CALLS GO UNANSWERED. Other nurses stations over head paging for them to pick up and they just don't. Absolutely insane!! I never bothered calling. I just showed up! This is what WILL happen to your loved one of they are not fully alert and oriented! IF YOU CARE ABOUT YOUR LOVED ONE AT ALL DONT SEND THEM HERE. WRITTEN 6.1.2026
• RL

  Rebecca Levesque

  May 16, 2026
  1.0
  These people did not follow my dad’s DNR causing me to forever never know if he died in pain. DO NOT bring your loved one here! They also lost his laundry the night before he died. I did file an attorney general complaint and won the complaint and they were audited and fined in 2022. I have no issue sharing the complaint and outcome paperwork with people if anyone wants to take a look before considering this place. Please, for the love of god, DO NOT send your loved one here!!!!

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