Charlwell House Health & Rehabilitation Center

Reviews

• SB

  Susan Barreto

  Jun 24, 2026
  4.0
  I've been in Charlwell for 4 years and there was alot of unorganization when I first came to Charlwell. But over the course of the last year, everything has improved so much such as food, helpfulness of the staff and I feel like family now. I'm very happy to be here!
• AL

  Ashley Lee

  Jan 20, 2026
  1.0
  This place is HORRIBLE!!!!! Stay FAR FAR AWAY PLEASE!! If you love your elderly family please stay away. Especially if they can’t communicate what’s going on because they will neglect them!!!! Takes them hours to come for the call bell. It always smells like poop from accidents and they don’t clean the people in a timely manner. The place is actually disgusting like they never clean it. You have to request for them to clean things that you should never have to ask. The toilets are always dirty and the floors. The workers sleep in the night time instead of going to help anyone who presses for the call button. You have to make a scene to simply get your medication. I am so scared for any elderly people there who don’t have anyone to advocate for themselves. I’m scared for people who have serious things wrong with them like infections and what not because the staff barely listens to you and any concerns. I hear people yelling for help from their rooms and I see the employees secretly sleeping. It almost as if they come to work overnights to sleep. This is sad because as peoples family members are crying for help in the night, the employees are sleeping comfortably. There are mice in this place! This means mice can get at your loved ones food in the room and at whatever else. I heard a pretty old lady complained of being scared of getting raped, I don’t know why but that really scared me as well. One of the workers told me that a man got fired recently for sexual harassment. The employees will come in your room to talk to you in English and then they will talk to each other in their language which is uncomfortable and rude. There is water on the floor spilled often or other liquids and that is a hazard as mostly everyone is either in a wheel chair or using a walker. There was a towel with pee all over it in the hall way which is a common area for everyone to sit. It sat there all night until I left i don’t know when it was cleaned or if the cushion itself was even cleaned properly. There are bare minimum things and there are no such things as luxuries here. The food is horrible and always cold. The temperature inside is either too hot or freezing, making it uncomfortable to sleep. Place is just simply disgusting I’m sorry I can’t say it enough! I am righting this review because I am leaving here soon and people need to be warned about this place. PLEASE DO NOT SEND YOUR ELDERY FAMILY HERE I AM WARNING YOU NOW!!!!!! There is so much more I can stay and so much more I can sit here and remember please listen to me when I say to STAY AWAY!!!!
• CD

  Carol D

  Feb 2, 2025
  2.0
  I would never recommend this facility to anyone. My father was recently in rehab at Charlwell for 2 months. They never had an initial meeting with him so he had no idea what was going on. He said no one came when he used the call button. One night he had to go to the bathroom (and couldn’t walk) so he buzzed them. No one came so he went by himself and fell. No one knew until my brother noticed he had bruises on his back. When we did tell them they weren’t too concerned. Their solution was to give him a container to pee in instead of getting up. He called them another time and when no one answered he walked around and saw a couple of staff members sleeping. The staff does not speak English very well and it’s very hard to understand them. My father said when he asked for something they would say ok and never come back. One time when I visited my father he spilled milk on his bed and clothes. I had to ask 3 times before someone came in and took his quilt off. They never did anything about his clothes so I had to change them. They never brought him a new quilt so he was cold all night. One of the nurses was giving my father some medicine and when my mother asked what he was doing he basically told her to mind her own business. We visited him quite frequently and these issues were happening. I feel so bad for those with no family to watch out for them.
• FT

  Foday Tarawali

  Sep 17, 2024
  5.0
  D.O.N. Rocks!

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