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Highland Valley Elder Services

3.3
(22 reviews)

Business Details

320 Riverside Drive, Northampton, MA
01062, United States
(413) 586-2000
https://highlandvalley.org/

About

Senior Citizen Center
Highland Valley serves older adults and their families through collaboration, education, advocacy and a range of programs designed to support them where they live.

Location

Highland Valley Elder Services
320 Riverside Drive, Northampton, MA
01062, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

3.3
22 reviews
5 stars
11
4 stars
2
3 stars
0
2 stars
0
1 star
9
  • MM
    Maria M
    1 day ago
    1.0
    My caseworker is late. Again. No update or communication office closed. Last year I requested assistance for stressful situation. Caseworker arrived, spent an hour on intake, assuring me assistance in a timely manner. Then she went on vacation and no one seemed to know about my issue. When she returned I was told "that's not what we do..." along with a sparky and unprofessional email. Don't use this service they are useless.
  • GS
    Glenn Stanisewski
    Apr 27, 2026
    1.0
    Absolutely horrible experience. I have been trying to get a home health aide for my mother since she was discharged from Hospice in late January. Highland Valley did an in-home nursing assessment in February. They sent out the referral for prospective providers. Highland Valley claims they cannot find anybody. I found a provider on my own time and effort. I have requested Highland Valley to send the authorization to the provider (Excel Nursing Services) so that care can begin. Multiple calls to multiple staff members have not been returned. No one ever picks up the phone directly. I am contemplating a Medicare Fraud complaint with MA Attorney General's office
  • SS
    Sue Stanley
    Feb 25, 2026
    5.0
    Outstanding meals, service, care. We are truly blessed to have this service provided to us. Thank you all so much for all you do for us.
  • MC
    Mary Caron
    Aug 23, 2025
    5.0
    Taking caring of seniors is one of the hardest jobs for a family. But with places like Highland Valley Elder Services the burden is definitely lessened. I don’t know what we would do without their help!
  • WH
    Wayne Haskins
    May 13, 2021
    5.0
    I can't say enough great things about Highland Valley. They really enable us seniors to stay at home where we feel safe and comfortable. They're a great help.

Frequently Asked Questions About Highland Valley Elder Services

What is Highland Valley Elder Services?

Highland Valley Elder Services is a senior citizen center that serves older adults and their families through collaboration, education, advocacy, and programs to support them where they live.

Where is Highland Valley Elder Services located?

It is located at 320 Riverside Drive #B, Northampton, MA 01062, USA.

Brand Certified Facts from Highland Valley Elder Services

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Certified May 17, 2026Yext Knowledge Graph
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