Nursing HomeHospice & Long Term CareRehabilitation CenterRetirement Community
Royal Wood Mill is a 94 bed facility in Lawrence, MA. We are valued for our quality clinical care, compassionate staff, pleasant surroundings and proximity to both home and hospital. As a premier regional care provider, we are dedicated to meeting and exceeding the needs of our patients, residents and their families. This facility became part of the Royal Health Group in 2017. Royal Wood Mill also offers a Latino immersion program to cater to the local community. We honor our community’s ethnic diversity by offering a variety of programs and services in both English and Spanish.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.