Since 1934, The O'Donnell Family has been serving the needs of families on the Massachusetts' North Shore at a most difficult time with dignity, respect & Compassion. Each and every day, we help families celebrate the lives of their loved ones. Every memorial, uniquely different, is a true celebration of a life richly lived. The O'Donnell's are here to serve all families in the community during a most difficult time. We are committed to helping families grieve, celebrate, cope and move forward.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.