Cedar Lake was founded in 1970 by Louisville-area parents of people with intellectual and developmental disabilities. Cedar Lake Lodge began providing intensive supports in 1974, and added community-based support options, Cedar Lake Residences, in 1989. Cedar Lake is a faith-based organization, and is formally affiliated with the Lutheran Church.
Collectively, Cedar Lake operations employ nearly 500 staff members and have an annual operating budget in excess of $30 million, providing supports to more than 250 people with intellectual and developmental disabilities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.