Bright Horizons at The Plainview School

Reviews

• MB

  Maggie Bratton

  Jun 23, 2026
  1.0
  DO NOT, under any circumstance, send your child here if you care about their wellbeing because this daycare DOES NOT! If i could give this place negative stars, i would!!!!!!! my child was KICKED in the head, and no incident report was made, i received no call. when pick up occurred, my mom noticed a giant knot on his head that was physically sticking out of his head, the size of a small apple, it was that bad and that big. my mom assumed i must have received an incident report, and on the way out the door one of the other teachers had to actually remind the other to tell my mom bend been kicked in the head. They were not going to tell this information. i immediately called the school after hearing about this & they had no knowledge of the incident. Prior to this, just last week, he came home bleeding from his head supposedly from “hitting himself with a stick.” as a boy mom, i’ve seen my son in action so i thought this was totally possible & tried not to be upset about the fact that there was no incident report. Fast forward to this next incident where he’s been kicked in the head, no knowledge, apparently “no footage” either, which was not told to me by one of the people i spoke to, so it screams they’re trying to cover it up. the director called and told me the girl was new and in training. All i’ve heard is excuses about why their care is as poor as is it. Not to mention, when i brought up the incident the week prior where he was bleeding from his head, they have NO knowledge of this either!!! they are “investigating” which is going to amount to absolutely nothing. We pay an absurd amount of childcare for these kids to be taken care of by untrained individuals, according to the director. They are supposed to update you using the app throughout the day, i get NO updates that my kid is being fed. He gets home and is absolutely starving eating everything in sight, so at this point i have no faith in their ability to even feed him like they say they are because they aren’t updating me on ANYTHING. i received an incident report about this past incident today after i had to inquire about why i didn’t have one, or a call, or even a message from anyone. The incident report is a bunch of crap, totally inaccurate because they have the incident occurring after my child had even left the building so i have no idea what has actually taken place. The care here is shotty AT BEST. They have no cameras anywhere which means you genuinely have no way of knowing that your child is not being abused. I’ve tried to give grace and be patient with them, but at the rate they’re paid, they offer no childcare even decent enough for half of what they’re making. i’m totally disappointed in the care, and honestly in AWE that they’re still open with the state. Protect your babies and get them in somewhere else!!!!!!!!!!!!
• CH

  Chelsea Heeman

  Aug 2, 2024
  5.0
  My experience with Bright Horizons has been super positive. We started our daughter at 6 months here and I was very nervous as she is our first child and we didn’t know what to expect. The teachers in her class and the director have been so comforting as we moved through this transition. They share so many pictures, her milestones, and check ins on her mood. They take the time to tell us about her day, how she was feeling, and generally make us feel like they’re an extension of ourselves. Our daughter is transitioning to the next classroom now and I am looking forward to getting to know those teachers. We have had a highly positive experience with this center.
• JB

  Jessie Bowman

  Mar 18, 2020
  1.0
  As a previous parent, this place is shady and the teachers are not trustworthy. Teachers play a lot of favoritism and are not nearly as professional as they make it seem. A newer teacher let a 1 year old fall off the changing table and just hours later, she was back working with the same group of one year olds towards the end of the day, risking all those children’s safety. I pulled my child out soon after. There were way too many incidents and high turnover rates with their employees. I’m unsure of who is hiring the administration but none of them seem to have any idea of what is going on, particularly Maddie, who is unprofessional and has a very poor attitude. Valerie is extremely phony but at least she tries.
• JC

  J C

  Aug 10, 2017
  1.0
  Garbage don't trust the staff.

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