Bright Horizons at The Plainview School

Reviews

• MB

  Maggie Bratton

  Jun 23, 2026
  1.0
  DO NOT, under any circumstance, send your child here if you care about their wellbeing because this daycare DOES NOT! If i could give this place negative stars, i would!!!!!!! my child was KICKED in the head, and no incident report was made, i received no call. when pick up occurred, my mom noticed a giant knot on his head that was physically sticking out of his head, the size of a small apple, it was that bad and that big. my mom assumed i must have received an incident report, and on the way out the door one of the other teachers had to actually remind the other to tell my mom bend been kicked in the head. They were not going to tell this information. i immediately called the school after hearing about this & they had no knowledge of the incident. Prior to this, just last week, he came home bleeding from his head supposedly from “hitting himself with a stick.” as a boy mom, i’ve seen my son in action so i thought this was totally possible & tried not to be upset about the fact that there was no incident report. Fast forward to this next incident where he’s been kicked in the head, no knowledge, apparently “no footage” either, which was not told to me by one of the people i spoke to, so it screams they’re trying to cover it up. the director called and told me the girl was new and in training. All i’ve heard is excuses about why their care is as poor as is it. Not to mention, when i brought up the incident the week prior where he was bleeding from his head, they have NO knowledge of this either!!! they are “investigating” which is going to amount to absolutely nothing. We pay an absurd amount of childcare for these kids to be taken care of by untrained individuals, according to the director. They are supposed to update you using the app throughout the day, i get NO updates that my kid is being fed. He gets home and is absolutely starving eating everything in sight, so at this point i have no faith in their ability to even feed him like they say they are because they aren’t updating me on ANYTHING. i received an incident report about this past incident today after i had to inquire about why i didn’t have one, or a call, or even a message from anyone. The incident report is a bunch of crap, totally inaccurate because they have the incident occurring after my child had even left the building so i have no idea what has actually taken place. The care here is shotty AT BEST. They have no cameras anywhere which means you genuinely have no way of knowing that your child is not being abused. I’ve tried to give grace and be patient with them, but at the rate they’re paid, they offer no childcare even decent enough for half of what they’re making. i’m totally disappointed in the care, and honestly in AWE that they’re still open with the state. Protect your babies and get them in somewhere else!!!!!!!!!!!!
• MB

  Murugeshwari Baskaran

  Nov 21, 2024
  1.0
  Worst experience with BH and center Director
• MP

  Melissa P

  Oct 5, 2024
  5.0
  I cannot say enough about this school and the selfless love, life skills and kindness I see reflected in my children because of the staff's influence. My first child didn't start here until after she was 2, and within 6 months did so well that she graduated from speech and physical therapy, which her therapists directly attributed to the teaching background and dedication of her teachers at Bright Horizons. When I see my oldest child with other children, she is notably more adjusted, aware and inclusive of others, which are skills I know she learned at BH. The director is like a fairy godmother who seems to truly care about each child, knows the kids and their families well, and similarly very prompt and professional with communication. She is there before sunup and often after sundown, and always with a smile on her face. They have an app and emails that give clear details about my children's day-to-day activities, from the STEM curriculum to what they eat, how much, their toileting, their naps and photos of them throughout the day. The facility is very clean, safe, peaceful and well-maintained. I have never walked in and heard yelling or harsh correction like I have at other schools. My children are always excited to go to school and I always feel confident that they are well-taken care of and becoming better people every day.

Frequently Asked Questions About Bright Horizons at The Plainview School