Retirement CommunityApartment BuildingAssisted Living FacilityNursing Home
Otterbein Franklin is a 55+ retirement community in Franklin, Indiana, offering independent living and senior apartments on 120 beautiful acres with walking trails, ponds, and mature trees. Residents enjoy maintenance-free living with access to amenities like an indoor pool, tennis courts, and a fishing pond. Otterbein is a continuing care retirement community, which means we offer everything from independent and assisted living to long-term, post-acute rehab, and memory care, all on campus. For our apartment residents who step up from independent to assisted living, you can transition seamlessly in your apartment without needing to move. Discover comfortable senior apartments, homes, and the welcoming lifestyle at Otterbein Franklin.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.