Assisted Living FacilityNursing HomeRetirement Community
A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties located in nearly 20 states all across the U.S., The Landing on Dundee Senior Living provides residents with assisted living services and memory care for those who have been diagnosed with Alzheimer’s and other forms of dementia. Located in Wheeling, Illinois, the facility offers a well-rounded list of amenities that include restaurant-style dining, spacious living options, wellness classes and other activities, and Frontier’s award-winning Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of those with memory impairment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.