Bourbonnais KinderCare

Reviews

• SF

  Sarah Ford

  Nov 17, 2024
  1.0
  Brought my child to the infant room at 12 weeks old. During the tour, I specifically asked if the center did “cry it out” and they said absolutely not and that if they couldn’t pick up the child they would at least be near it and patting. Came to pick up, she and 2 other infants were by themselves screaming in their crib while the workers were tending to other children. Mine just needed her pacifier in, she was purple crying. I called the director after picking up and she “investigated” and said the workers said “she wasn’t crying for more than 10 minutes” which is an extremely long time. I picked her up at 3pm and she slept all the way until 5am the next morning. I had to keep waking her to try and feed her. I am sure they let her cry all day. I understand it’s a big transition for kids to go from home to a center but I informed them I was off that day and to call me if anything. They lied about her naps in the app and about the bottles bc it didn’t add up to what was left. Never sent her back. I am sure other rooms are great for older kids but I would never send my infant there. The workers were nice though and probably overwhelmed as they informed me AFTER THE FACT that 5 new infants started that day - which should also not be allowed.
• LO

  Lola Onanusi

  Sep 8, 2023
  1.0
  My daughter was neglected a lot of at this facility. From leaving her in the cold with no sweater on to mopping the floor while my daughter was inside the classroom and resulted in her falling. My daughter was constantly sick while she attended this daycare and I called their attention to it but they turned deaf hears to my complaint. Additionally my daughter was always wet every time I picked her up
• SP

  Summer Pournaras

  Aug 5, 2021
  5.0
  My two kids have been going to Kindercare for about two years now. The teachers in each classroom are very friendly, empathetic, and caring. Ms. Tina and Ms. Lauren do such a great job keeping Kindercare running as smoothly and safely as possible. I absolutely love the app because it allows the teachers to send photos, supplies requests, and it even lists everything my kids eat while they're there. Also, with it being a learning center, you can rest assured that your children will learn so many amazing and incredible things while they are here. I truly believe they have helped my oldest become the super smart 5 year old he is, and that he is ahead of the curve because of his experience at Kindercare. Highly recommend 👏
• AS

  Amber Swaite

  Aug 3, 2021
  5.0
  We toured several centers in the area and felt comfortable with Kindercare immediately.  Ms Christina in the infant room radiated sunshine during our surprise visit (pre-covid) and we could tell that she truly loved her job. Our child was born during the pandemic and we were so apprehensive to place him into daycare. We communicated extensively with the center during the pandemic, they were very responsive and put our concerns at ease as best they could. Very strict with COVID protocols which makes me confident In their adherence to other childcare protocols. My child has been incredibly happy since starting at Kindercare and we are so thankful for the quality care they've provided.