Created in 1989, Care Initiatives is the largest single operator of quality nursing homes in Iowa.
Care Initiatives proudly serves nearly 2800 Iowans through 44 skilled nursing care locations, eight assisted living locations, three senior housing apartment locations, and six hospice office locations. Our home office is located in West Des Moines, Iowa. We are committed to providing compassionate care for Iowans through all of life’s health transitions.
All of our facilities are Intermediate Care Facilities (ICF) as well as Skilled Nursing Facilities (SNF), providing regular medical, nursing, social and rehabilitative services. All of our facilities also provide professional nursing care for those who need 24-hour nursing services.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.