Award Care at Colonial Lakes provides skilled nursing and long-term care in Florida. Our services include short-term rehabilitation, dialysis, tracheostomy care, bariatric care, and specialized memory care through two dedicated memory care units. Our team provides individualized support for residents with complex medical needs, those recovering from illness or hospitalization, and individuals living with memory-related conditions. We are committed to delivering attentive care that prioritizes safety, comfort, dignity, and quality of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.