Bell Shoals KinderCare - Closed

Reviews

• MM

  Malinda Miller

  Feb 3, 2026
  1.0
  My son loved this daycare; however, I ultimately had to withdraw him due to ongoing disorganization within leadership, issues with funding, and repeated rate changes. Now, six months later, I am still dealing with unresolved issues on my account that date back to July. During this discrepancy from July, the facility also lost its Gold Seal funding. While I was waiting for documentation from that time period to be corrected and faxed, the loss of funding caused my rate to increase. Throughout this process, I was given conflicting information. One director and an assistant director advised me to continue paying my original rate and assured me they would handle everything internally. Unfortunately, that has never proven to be the case. This facility operates on a rotating schedule with different directors. I have continuously spoken with Ms. Teresa, Ms. Ari, Ms. Judi, and Ms. Tara regarding this matter. Most recently, on Friday, January 23, I went to the facility and spoke with Ms. Tara, as well as her supervisor over the phone. At that time, they acknowledged the discrepancy, stated it was “fixed,” and confirmed that I should not experience this issue again. I was reassured that everything was resolved and was even wished well, only to be told the following Tuesday that the situation would need to be reversed. While I understand that mistakes can happen, what is most frustrating is that every director and assistant director I mentioned acknowledged the error and stated it would be corrected—yet it never was. Their supervisor also acknowledged the issue. I have since reached out to support and was given a 48-hour window in which the district lead was supposed to contact me. That window has passed, and I have still not heard back. Overall, this company appears to be highly disorganized, with a revolving door of directors and teachers, and a continued lack of accountability.
• CL

  Chantavia L

  Aug 10, 2025
  1.0
  Update later
• KB

  kita bradley

  Jul 12, 2024
  5.0
  I love this place and so does my little. I deeply appreciate all the ladies being nice and caring, not only to the littles but also the parents. Ms.Destiny she is amazing with all the littles.😇 The Director Ms.Teresa is the best I can tell she really cares about each and every little in that facility❤️❤️💜💜 My little doesn’t start her day without stopping for a big hug and Goodmorning from her!! After enrolling my little Ms Teresa made a statement that stuck “we’re family now” I can tell what she does is from her heart and she’s absolutely superb at it ❤️ The facility is well thought of, clean and very well organized the rooms separated to keep the ages apart, but structured so that the teachers are able to help each other out if needed. My little is so happy here and that makes my husband and I happy parents I would 10 out of 10 recommend 👏👏👏👏👍👍👍👍👍 We are family🙏
• KL

  Kristin Lloyd

  Feb 7, 2019
  5.0
  This facility is amazing. Both of my children have attended for years and they couldn’t be better cared for! I would recommend to everyone I know to enroll their children here as well!

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